Thursday, 23 May 2019

New Pro Bono OR Project: Inspiring Digital Enterprise Award (iDEA)







iDEA Project

Mastering runaway success

Project:

Helping iDEA to estimate the resource needed to support the phenomenal success of its digital learning scheme, which is expanding exponentially. 

Project description:

The Duke of York's Inspiring Digital Enterprise Award (iDEA) has been a runaway success. Word of mouth has lead to exponential growth in the number of ‘partners’ promoting it to potential learners (including groups as varied as Barnardo’s, refugee camps, Asda, Wigan County Council), the number of learners, and the number of awards ultimately earnt by learners. It is imperative that a sustainable funding model is put in place to safeguard the future of the programme, and thoughtful insights will be able to help inform the team’s decision making and approach.

The immediate need is for:

  • a model of growth in the different user groups,  that can be used to estimate possible future demand over the next 3-5 years, with alternative scenarios
  • analysis of iDEA’s data, to calibrate the model and forecast the future demand
to enable the chief executive to estimate resources and costs needed to meet the demand.

If time allows, the model should be developed to estimate costs directly, and to support ‘what-if’ modelling, to enable the chief executive to  assess the consequences of alternatives to the current model of growth and provision.


This project can be undertaken by an individual, but would also suit a team. Skills required:

  • familiarity with methods for ‘epidemic’ style modelling, whether system dynamics, agent-based modeling, or other mathematical techniques; as well as with costs modelling
  • data-handling skills, and experience of dealing with real-world data and systems
  • consultancy skills, to ensure that the issues underlying growth and limiting resource capacity are fullly understood and reflected in the modelling, and to help iDEA use the model for identifying and considering alternatives.
Time commitment up to 10 days

Ideally the volunteer would spend: 

  • 3 days getting to understand the issue and data, agreeing the ‘project proposal’, and producing a rough, temporary model to support initial thinking
  • Up to 7 days building on this to get a fairly-well calibrated model that can support discussion of costs. The quality and detail of the modelling should be limited by the time available, both in terms of the volunteer capacity, and the urgency of the client need – to be agreed between volunteer and client.

Developing the model, as indicated in the project description, could either be undertaken by the volunteer(s) as a continuation, or offered as a separate project.

We are happy to hear from volunteers who can offer less time than this, or who only have some of the skills required, who are willing to work as part of a team.
LocationMost of the project can be carried out remotely. Physical meetings would take place ideally at the start of the project, and at each output stage, for half a day each; but telephone contact is acceptable if necessary. 

If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 10th June.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 
iDEA is a programme that helps you develop digital, enterprise and employability skills for free. Through our series of online challenges and events, you can win career and life enhancing badges, unlock new opportunities and, ultimately, gain industry recognised awards that help you stand out from the crowd. iDEA is about lifelong learning, for anyone who wants to develop their skills. Our learners include school pupils, apprentices, business leaders, pensioners, students and community groups.

For further information about iDEA please visit https://idea.org.uk/ or email kerensa.jennings@royal.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Wednesday, 22 May 2019

New Pro Bono OR Project: Healthcare Greenwich



Healthwatch Greenwich





Healthwatch Greenwich Project

Develop an Impact Measurement Approach

Project:

Healthcare Greenwich (HG) has no impact measurement system and needs a way to demonstrate value to funders and key stakeholders.

Project description:

HG is a small organization that provides advocacy for local communities to ensure health and social care services meet needs. They currently have no formal approaches for measuring impact, either from a community point of view, or from a Commissioning perspective.

They also plan to implement a CRM system (CiviCRM) but need to clarify what data they should be gathering and what they can report in terms of impact, before deciding how to roll-out the CRM.

HG is also part of a network of similar organisations, so there is the potential to share learning from Greenwich with others in London and elsewhere.

The aims of the project would be to:
Identify what should be measured in order to assess impacts
Develop some example impact reports (which are likely to include both quantitative and qualitative data)
Recommend how these could be implemented and sustained (in an organisation of just 4 staff)

Skills required: understanding of impact measurement models/options,interviewing/qualitative data collection, development of KPIs

Time commitment 4-5 days
Meet to agree objectives and collect background information, strategy documents and current reports
Identify key stakeholders to speak with (e.g. by phone or email)
Agree a Theory of Change (or similar impact model) and identify key measurements/indicators
Develop sample reports and test these with stakeholders
Produce final report (including lessons learnt) and recommendations for implementation and     sustainability

Ideally, some example reports would be available to coincide with the Annual Report which is due at the end of June 2019.
LocationMost of the work can be carried out remotely but an initial face-to-face meeting in London would be preferable. 

If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 7th June.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 
Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Greenwich works to help people get the best from their health and social care services, whether it’s improving them today, or helping to shape them for tomorrow. 
Healthwatch Greenwich has five main roles:
·        Collect local residents’ opinions and experiences of health and social care services;
·        Feedback these opinions and experiences to local service providers and commissioners;
·        Feedback these opinions and experiences to national health and social care bodies;
·        Provide local residents with information about a health or care service (to support informed choice);
·        Signpost local residents to organisations that can help raising a concern or making a complaint about a health or social care service. 

For further information about Healthwatch Greenwich please visit https://healthwatchgreenwich.co.uk/ or email joy@healthwatchgreenwich.co.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Friday, 10 May 2019

New Pro Bono OR Project: Against All Odds Still Standing (AOS) UK









Against All Odds Still Standing (AOS) UK Project

Planning for the future

Project:

Helping AOS UK consider their future strategy

Project description:

AOS UK currently operates on a very small scale, and would like to scale up. Doing so requires consideration of a number of features, including: the quality of the overall management, and what sort of basic organisational design and skills are required, for both management and service delivery; how AOS UK complements or competes with similar local services; how to manage the scaling up of inputs and outputs so that they stay in step with each other; and how to establish data collection for both operational management and evaluation purposes.

This project is to provide a day or so of facilitation support to AOS UK to help them identify what features need to be included in a strategy, and what the next steps may be. There may be follow-on work required, but it may be that the scope and scale of future work goes beyond the remit of Pro Bono OR.

The volunteer should have a broad understanding of organisational design and strategy development, especially in the charity arena, and have facilitation skills. They should also make themselves aware of the special features of domestic violence services

Time commitment:  3 days 

LocationMost of the work can be carried out remotely. The volunteer would need one day on site at their office in South East London.

If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 29th May.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 
Against All Odds Still Standing (AOS) has been working to support safeguarding and protection of Black and Minority Ethnic (BME) women and children in recent years. AOS actively seeks to end abuse and violence against women and children. The organisation’s objectives are to support and provide relief for victims, survivors and people who are vulnerable to domestic violence, abuse and discrimination in UK communities and abroad. Many survivors are orphans and widows, as evident in AOS’s outreach work in Malawi, Zimbabwe, Zambia, Sri Lanka and in other developing countries.

For further information about AOS UK please visit https://aosuk.org or email wcolin@aosuk.org

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

New Pro Bono OR Project: Blue Cross









Blue Cross Project

Develop research to support the implementation of Blue Cross’s new Diversity, Inclusion and Equality policy

Project:

Blue cross, an animal charity, is seeking to develop research to support implementation of their Diversity, Inclusion and Equality policy.

Project description:

Blue Cross is a charity that has been helping sick, injured, abandoned and homeless pets since 1897. They help thousands of pets in need every month, providing veterinary care, expert behaviour help and find them loving happy homes, as well as advice and education for current or future pet owners and pet bereavement support. The charity develops lifelong relationships with pets and owners, providing quality care that is accessible and non-judgmental.


Blue cross is seeking to develop research to support the implementation their new Diversity, Inclusion and Equality policy

There are three strands to the research, each of which can be undertaken by a different individual volunteer or a pair of volunteers working together:


1. A review of the charity’s current practices, procedures and marketing on recruitment with consideration to diversity, inclusion and equality.  This may involve desk research, focus groups, data analysis (if data is available), or other suitable research methods.

2. A review to understand how diverse the charity’s paid and volunteer teams current are, by developing and administering an equal opportunity monitoring form/survey for the charity’s staff and volunteers and comparing to diversity within the charity’s local communities.


3. Development of an Inclusion Action Plan by analysing the findings of the reviews in parts 1 and 2, benchmarking against the sector, and engaging with groups that lead on protected characteristics e.g. disability or gender rights groups.


Time commitment
Review of current practices and marketing materials used in recruitment: 3-4 days
Review of staff and volunteer diversity through a survey and local community analysis: 2 days
Developing Inclusion Action Plan: 7-8 days

Location1-2 visits to the Burford office may be required, but these are limited (to potentially a few hours).  There will be a monthly senior managers’ meeting to attend over Skype. The organisation is willing to work flexibly (e.g. via teleconference or video conference).  All other work can be done remotely.

If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 27th May.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 
Blue Cross is a registered animal welfare charity that provides support for pet owners who cannot afford private veterinary treatment, helps to find homes for unwanted animals, and educates the public in the responsibilities of animal ownership

For further information about Blue Cross please visit https://www.bluecross.org.uk/or email Karen Janes karen.janes@bluecross.org.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Wednesday, 27 March 2019

New Pro Bono OR Project: Joy of Sound







Joy of Sound Project

Reaching out to the hard to reach: Overcoming barriers to social participation.

Project:

To aid Joy of Sound (JOS) volunteers to evaluate the impact of their inclusive arts and music activities toward their 20th Anniversary celebrations.

Project description:

JOS undertakes a range of activities including inclusive music and arts workshops, training sessions, design and production of bespoke music instruments and associated access equipment, with the aim of promoting social inclusion through music and the creative arts. 

The model is so successful that they are in process of roll-out to other London Boroughs. In 2020 it will be their 20th anniversary and they would like to produce a report demonstrating the impact of their work with disabled and impaired people, volunteers, care support networks and the wider community. There is considerable data available.

It is anticipated that the volunteer will:
  1. Have a project initiation meeting with the JOS founder and obtain available documentation and data
  2. Visit a JOS session to meet participants and experience at first hand what happens and how.
  3. Facilitate a half-day workshop with JOS trustees to Identify their key  inputs, activities, outcomes and impacts
  4. Identify appropriate measures, data requirements, data sources together with any additional data gathering that is needed
  5. Write a report on the impact of JOS together with recommendations for future data collection and reporting
Recommended Volunteer Requirements:
    • A belief in and commitment to inclusive society 
    • Experience with facilitation , skilled with data gathering and analysis.
    • Experience of impact measurement and the theory of change would be helpful
    • An interest in social inclusion and in finding ways to evaluate inclusive processes  

    Time commitment5 days over 9 months

    LocationMost of the work can be carried out remotely. The volunteer would need to attend the facilitation session in person and to attend one JOS session to experience what the charity do and how they do it, and to be better able to understand and consider viable approaches towards impact measurement and project evaluation.  

    If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 30th April.

    The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

    Information about the organisation: 
    Joy Of Sound uses inclusively designed and made instruments to help individuals, who might otherwise be excluded from the creative arts, to make music. The organisation works closely with the individual co-learner, their families and key-workers, and designers to build acoustic instruments that draw on the individual’s abilities, talents and tastes. JOS has facilitated thousands of individuals with differing needs over the last seven years and estimate 70% being from BME communities and over 30% being wheelchair users.

    For further information about Joy of Sound please visit http://joyofsound.org/or email William Longden at williamelongden@icloud.com

    For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

    Thursday, 21 March 2019

    New Pro Bono OR Project: Lewisham Refugee and Migrant Network








    Lewisham Refugee and Migrant Network Project

    Better outcomes for refugees and migrants through better impact measurement 

    Project:

    To help the Lewisham Refugee and Migrant Network (LRMN) to improve its impact measurement.

    Project description:

    LRMN wishes to review its impact measurement. The current measures, though described as ‘impact’ measures,  are a mix of activity, output and outcome measures; and some softer outcomes, such as wellbeing, are not measured at all. LRMN has a Theory of Change (ToC), but the current measures are not linked to this at all. A new set of measures should address this, providing measures that both help the organisation to understand what it is doing well and what may need to change, and that provide appropriate information to funders and potential funders.

    Whilst the impact measures should be linked to the ToC, the existing ToC does not fully reflect LRMN’s current activities, and is likely to be revised in the medium term. To avoid proposing measures that will become out of date with a new ToC,  the project should reflect this, by starting with a very quick review of the current Theory of Change, spending perhaps half a day with key stakeholders to 'kick the tyres' to find out what is missing or wrong and where it needs to be strengthened; and identifying what future changes might be required  (half a day).

    With the current ToC and an understanding of likely future changes, the next steps are to:

    • identify which are the most important activities, outputs and outcomes that need to be measured in addition to the current set of measures, and whether any current measures should be dropped
    • undertake a literature review on the best ways of measuring these where appropriate, for example for measures of wellbeing, and recommend measures to LRMN
    • when the measures are agreed, identify what data needs to be collected, and work with LRMN senior staff to understand what systems and processes they might need to do that
    • make recommendations on suitable survey, questionnaire and analysis design and processes. 
    The volunteer should have experience of designing performance and outcome measures, and know (or be able rapidly to get to grips with) how impact measurement relates to Theory of Change. They should also have the statistical and methodological skills to design surveys and questionnaires, and appropriate analysis. This project might suit a pair of volunteers with complementary skills. 

    Time commitment
    Around 4-6 days to:
    to understand the charity’s world, their current ToC and impact measurement 
    identify shortcomings in the ToC and how these may affect the measurements required
    identify what activities, outputs and outcomes to measure, in discussion with LRMN
    identify suitable measures, through literature review and in discussion with LRMN
    recommend ways of collecting these measures.

    Any further work can be arranged by the volunteer(s) or a follow-on project can be specified

    LocationThe work needs some face-to-face time with perhaps 3 or 4 meetings, including the initial meeting to firm up on Terms of Reference, and the remainder of the time working remotely. 

    If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by Wednesday 10th April.

    The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

    Information about the organisation: 
    LRMN have been providing free, independent and confidential advice to migrants, refugees and asylum seekers for over 25 years. Today they work with thousands of clients from all over London and help them access services needed to integrate and thrive into their local community. Their mission is to empower refugees and migrants to thrive, make a positive contribution, intergrate and take control of their own lives.  

    For further information about  LRMN please visit https://www.lrmn.org.uk or email Alessandra Sciarra at alessandra.sciarra@lrmn.org.uk

    For further information about the Pro Bono OR scheme, please visit:www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

    Friday, 15 March 2019

    New Pro Bono OR Project: Humraaz Women's Refuge









    Humraaz Project

    Creating an Organisational Strategy and Business Plan for Humraaz (a women’s refuge) including risk assessment for the new outreach centre

    Project:

    Humraaz require support with developing a robust organisational strategy and business plan, including a risk assessment for their new outreach centre.

    Project description:

    Humraaz provides temporary refuge for Black, Asian and Minority Ethnic (BAME) women and their children who have suffered, or are at risk of suffering, domestic violence, abuse, and/or forced marriage. This is delivered through advice, support and accommodation. The charity has started an Outreach Centre: a community space for women in the community to access services such as coffee mornings, education, IT and DIY courses. The charity are now attempting to move into new territories; from running refuges to working in the community.

    There are two strands to this project, each of which can be undertaken separately by an individual/group, ideally with one volunteer working on all aspects to ensure continuity and avoid duplication in effort.

    1) Developing an organisational strategy and business plan:
    Humraaz would like to develop an organisation strategy that is underpinned by a business plan that enables us to achieve our strategy. This may involve seeking input from stakeholders i.e. staff, volunteers and board of trustees. The OR volunteer would structure and facilitate these discussions and provide support to the charity to develop and write a strategy. This is something we have not done previously. However, the need for a strategy and business plan is critical at this point of the charity’s development.
    Experience of soft OR methods or facilitation skills would be useful, also to assist with drafting the strategy. Humraaz has limited core capacity and any support is welcome.

    2) Risk Assessment of Outreach Centre: 
    Traditionally the charity has operated a safe refuge accommodation with a confidential address not known to the public. Starting an Outreach Centre may introduce new risks to the charity such as a public address, and women with mental health or physical needs attending the activities/coffee mornings. The OR volunteer would need to undertake a risk analysis to understand what these risks might entail, through consultation with the charity’s staff and volunteers, as well as discussion with other charities providing similar services.

    Time commitment
    Developing a Organisational Strategy & Business Plan: 3-5 days
    Risk Assessment of Outreach Centre: 3 days

    Location1-2 visits to the Blackburn office may be required for each project strand, but these are limited (to potentially a few hours). The organisation is willing to work flexibly (e.g. via teleconference or video conference).  All other work can be done remotely

    If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by Monday 1st April.

    The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

    Information about the organisation: 
    Humraaz helps hundreds of women affected by domestic violence every year. We support women to move from crisis to safety and independence. With a philosophy of mutual self-help and empowerment, we aim to support and assist women and children to recover from the trauma of violence and abuse. We assist women to regain their strength in order to be able to make their own decisions about what is right for them in their lives

    For further information about Humraaz please visit http://www.humraaz.co.uk/or email Firoza Mohmed at Firoza@humraaz.org.uk

    For further information about the Pro Bono OR scheme, please visit:www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

    New Pro Bono OR Project: Inspiring Digital Enterprise Award (iDEA)

    iDEA  Project Mastering runaway success Project : Helping iDEA to estimate the resource needed to support the phenomenal su...