Friday, 19 December 2014

Helping the Hungry by Improving Processes

Helping the Hungry by Improving Processes (Press release)

The O.R. (Operational Research) Society runs a Pro Bono O.R. scheme which provides third sector organisations in the UK access to free O.R. consultancy that can help increase efficiency and effectiveness.  In April 2013 Welcome Centre food bank received support to help them to prepare for an increased demand on their services.

The rise in the number of people using food banks has increased dramatically in 2014. David McAuley, the chief executive of the Trussell Trust, says that in reality half a million people are struggling to feed their families.   

The Welcome Centre in Huddersfield provides emergency food and toiletries packs, household goods, bedding and clothes to people in crisis.  As proved to be the case in 2014, The Welcome Centre was expecting a big increase in demand and needed to know how the operation could be improved both in the short term and for the future when new IT and accommodation could be found.

The consultants studied documents relating to the Centre’s operation, and visited to see it in practice, its constraints and difficulties. They devised a questionnaire which was sent out to management, trustees, staff/volunteers, donors and referring agencies seeking initial views on problem areas and possible solutions.  They used the responses to the questionnaires to design a half-day workshop which was attended by a mix of trustees, the manager, staff and volunteers. The  workshop discussed problems and potential solutions, then considered ‘ideal ‘business processes for the future, to assist the trustees and management in designing systems to be used after the Centre’s move to new accommodation. Each group looked at a different set of processes: receiving, sorting and storing goods, and handling referrals, sorting out packs and handing to client. A report recommending quick wins and longer term plans was delivered and discussed by the trustees.

Outputs from the study included a management report which was discussed by trustees, suggestions for new IT systems and a summary of: problems faced by staff & volunteers, outcomes from workshop, quick wins and recommended future processes.

The benefits to the food bank were enhanced communication between all parties, appreciation by trustees of day to day problems facing staff/volunteers and vice versa, a clear list of problems together with simple quick solutions and process maps detailing: current processes and an outline of recommended future processes.

The Chair of Trustees said ‘With your input we feel we are more equipped to deal with the expansion of the organisation’.

The current feedback from the Welcome Centre is that things are much improved for two main reasons – improved accommodation with more space and the introduction of a new client database.  Many of the recommendations have been implemented and there is now a satisfaction with how things operate. 

For further information about Pro Bono O.R. and to see more case studies please visit: or contact Felicity McLeister (O.R. Pro Bono Project Manager) on 0121 233 9300 or email

Thursday, 18 December 2014

Pro Bono O.R. Christmas newsletter

The OR Society: Pro Bono O.R. (December 2014 newsletter - Issue 1)
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Thank you!
Well what a year 2014 has been for Pro Bono O.R.  Whether you are a volunteer analyst, an organisation who we have supported or a contact who supports or promotes the scheme, I want to say a big thank you from myself and all the staff at The OR Society, without your support we would not be where we are today.

The Beginning
Back in 2011 a few members of the society got together and decided to pilot a scheme to offer third sector organisations free consultancy to help to help reduce costs and improve utilisation of limited resources.  On the back of its success in September 2013 The OR Society launched its Pro Bono O.R. scheme.

Where we are now
Since Sept 2013 the scheme has completed 9 projects, has 15 active projects and a further 10 which are being scoped.  Below you can see some of the organisations we have worked with and are currently working with. We currently have over 200 volunteers across the UK and these range from retired professionals to analysts in their early career, consultants and others in the O.R./analytics profession who either volunteer in their own time, are given company time or a mixture of both.

For me the best thing about this scheme is the real difference O.R. can make.  The feedback I receive from both the organisations and the volunteers has been overwhelmingly positive.
What the organisations say:
"We are enormously grateful for being able to benefit from the advice and support of such a knowledgeable and experienced professional, who was able to raise challenging issues in a sensitive and helpful way"
"We’ve benefited hugely from your work and support in all areas of the project, and from an organisational perspective you've enabled us to take a highly professional approach to
What the volunteers say:
"I’ve really enjoyed working with third sector organisations and found the staff extremely positive about the contribution we make"
"Working as a pro bono volunteer is a great way to contribute some professional expertise to some truly worthwhile causes.  The Third Sector is full of people who feel passionately about their Mission, so working with them is invariably a positive learning experience"

Finding out more
Click here to find out more about volunteering
Click here to find out how to receive support
Click here to see all the completed case studies
For further information please visit the webpage 

Best wishes and have a wonderful Christmas and a Happy New Year.

Felicity McLeister

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Monday, 15 December 2014

Food bank case study: See how O.R. is helping the hungry by improving processes

The rise in the number of people using food banks has increased dramatically in 2014. David McAuley the chief executive of the Trussell Trust says that in reality half a million people are struggling to feed their families.   

In an article in the Guardian, David McAuley said 'Going to a food bank is a last resort when all else has failed'  See the full article here.

Last year two Pro Bono O.R. volunteers were asked to help the Welcome Centre food bank. The centre was expecting a big increase in demand and needed to know how the operation could be improved both in the short term and for the future.  Following questionnaires and a series of workshops the Chair of trustees said 'with your input we feel we are more equipped to deal with the expansion of the organisation'.

For further details of the case study please see the slide below:

For further case studies please visit: or for futher information please email me at

Wednesday, 10 December 2014

Using Knowledge Management to increase Third Sector Resilience

Using Knowledge Management to increase Third Sector Resilience: a Third Sector Special Interest Group discussion (The OR Society)
by Ruth Kaufman and Nigel Cummings

Whilst there has been much talk about the need for third sector organisations to collaborate, there has been scant coverage of how to manage the shared information and knowledge flows that underpin such partnerships. The Third Sector Special Interest Group (SIG) was therefore delighted to host a joint presentation from Dr Gillian Ragsdell, Senior Lecturer in Knowledge Management at Loughborough University and Moya Hoult, Chief Officer of Charnwood Citizens Advice Bureau, describing a knowledge management application aimed at doing exactly that.

Charnwood Connect is a project spearheaded by Charnwood CAB and funded for two years by the Big Lottery, bringing advice and advocacy services in the area together into collaborative service provision. The aim is to make the best use of resources in the current environment of funding cuts and statutory service restructuring. Successful knowledge sharing is clearly key to successful collaboration.

Gillian started by tapping her head and explaining “It’s all about getting what’s ‘up here’ into a format that can be used by an organisation. So, capturing knowledge is important because, when personnel leave an organisation, knowledge leaves with them.” She went on to discuss different strategies for managing knowledge – one that focuses on knowledge as an asset and one that emphasises social processes – and stressed that the Charnwood Connect project consciously embraces both. Gillian highlighted that Knowledge Management has changed considerably since its beginnings. “Today we are managing knowledge in a world where there is a huge amount of information, where we connect with people in different time zones through different media, and so on…  All of these changes have made Knowledge Management more exciting and even more necessary, but also more challenging”.

Gillian went on to illustrate the processes involved in Knowledge Management and, in particular, why many lessons can be learned from the ways in which the voluntary sector manages its knowledge, and the holistic approach adopted for Charnwood Connect.  Picking up the story, Moya had much to say about the challenges of Charnwood Connect, and how Knowledge Management techniques had proved useful. The focus of how Citizens Advice Bureaux dealt with public problems had, she said, “changed, considerably over the years. It used to be all about crisis management but now considerably more emphasis is placed upon preventative work”.

Moya gave some examples of changes introduced as a result of the project. The change to collaborative service provision meant that it was important to set up robust referral systems with partners, and to investigate new ways of connecting with clients. One of the most effective ways, she said, was to remind clients of their appointments by sending out appointment reminder text messages. This and the implementation of a ‘Connect Card’ were being tested over a three month period. Early results had been very encouraging: the text message approach for example, had resulted in reducing “did not attend” figures considerably whilst the Connect Cards had proved to be extremely effective aide memoires for clients.

Moya also discussed the development of an IT Knowledge Hub for Charnwood Connect:  an essential component of the system for sharing best practices.
Cultural differences between collaborating organisations also need to be allowed for, and Moya gave the example of the role of volunteers. Whilst volunteers are the core of a CAB service, other partners in Charnwood Connect had mainly used volunteers for “back office” duties.  All partners were being encouraged to use volunteers in “frontline” positions. Volunteers gain valuable skills and experience whilst the organisations can benefit from an increase in resources and capacity.

The presentation had been preceded by the General Meeting of the Third Sector SIG, summarising what they have been doing since the last meeting in 2012, and flagging up some of the plans for next year, including a half-day meeting focusing on young people’s services, and joint meetings with Regional Societies.  Find out more about the SIG and ORS’s third sector activities on the website ( or follow Felicity McLeister on Twitter @FMcLeister

Monday, 8 December 2014

IFORS (International Federation of OR Societies) promotes Pro Bono O.R. who are leading the way with skilled O.R. volunteering

The UK O.R. Society are the first to launch such a scheme (Pro Bono O.R.) and as such want to share their experience and good practice to encourage other Societies to set up similar schemes.

This month IFORS have promoted the scheme in their newsletter (page 18): and plan to publish summaries of several volunteer projects in the next few issues to show the benefit of such schemes.  IFORS also have a section on their website as well as on-line resources where further information about Pro Bono O.R. can be found.

The article covers how the scheme works, benefits for the organisations and the volunteers, spreading the word and a summary of a recent project with the Dachshunds Breed Council: Developing a tool to help dog breeders predict genetic risks.

For further information please either contact me directly on or visit the webpage.

Thursday, 27 November 2014

Pro Bono O.R. - Recruiting new volunteers

As you may be aware The OR Society launched its O.R. Pro Bono initiative for UK based third sector organisations in September 2013. The society wants more organisations to benefit from operational research and recognises that third sector organisations have an even greater need to be more efficient.

The success of the scheme has outweighed our expectations.  In the first year we completed 7 projects, are currently working on 14 others and have more than 10 that are at the initial scoping stage.  The response from both the organisations and the volunteers has been overwhelmingly positive, the difference Pro Bono O.R. has made to some of the organisations in such a short space of time has been significant.  The volunteers have all provided 100% positive feedback having enjoyed the experience, learnt new skills, gained valuable experience working in another sector and made new connections.

The success of the scheme means we are now recruiting for more volunteers across the UK.  Signing up as a volunteer requires no commitment.  Volunteers receive emails about projects that require volunteers and then it is up to the volunteer whether to respond or not.  Volunteering can be done in individuals own time or as part of a company volunteer days (or a mix).  Projects can also be carried out by individuals, pairs or teams.  Mentoring and quality assurance roles are also required.

For more information on the project please visit:  To sing up to become a volunteer please take a few moments to complete the online volunteers details form:

For any queries please contact me directly.  Please pass this on to team members or anyone else in the O.R. profession who you think might be interested.

Thank you for your time and consideration.

Wednesday, 26 November 2014

A few good reasons to volunteer

I came across a few articles today that promote volunteering, not only because it can contribute to 'the greater good' but because it can also be good for you!

This first article claims that volunteering can boost physical and mental health - so much so that it recommends that doctors should encourage patients to volunteer.

This second article says 'Research has found that having wide-ranging interests outside of work - particularly volunteering - can help improve your productivity and wellbeing.'- Josephine Fairley 

Lastly this article encourages us to take our skills Pro Bono (exactly what our Pro Bono O.R. volunteers are doing)

If you didn't already think volunteering was a great idea then maybe these articles have convinced you.  There are a number of ways to get involved in volunteering; if you have O.R./analytical skills why not sign up to Pro Bono O.R.

Other useful links:
Career volunteer (recruits trustees and skilled volunteers):
Reach Skills (skilled volunteering charity):
Cranfield Trust (providing free business skills):

Monday, 24 November 2014

Another successful project and positive outcomes all round!

The latest triumph for Pro Bono O.R. is with a small charity that supports families and individuals facing a wide range of trauma or tragedy.

The Charity was two years into planned expansion of its services and were seeking advice on a particular element of it.  The case study slide below gives more detail:

The feedback from the Charity was fantastic.  Here's what the CEO had to say about the volunteer: 
'He was absolutely brilliant. He was able to review complex issues and get straight to the heart of what was going wrong. He was then really flexible and agreed to work with the Chair and myself to resolve our roles and move forward together.'

When asked what difference this work would make to the organisation this was her response: 
'We are taking his advice forward to create a detailed business plan as well as to guide the work of the Board. This is going to make the organisation move forward professionally and will ensure sustainability.'

We are delighted to hear Pro Bono O.R. is having such a positive impact.  
To find out more about Pro Bono O.R., to recieve support or to sign up to volunteer please visit: Pro Bono O.R.

Tuesday, 11 November 2014

Pro Bono O.R.:Reaching new heights

Well what an exciting month November has turned out to be for Pro Bono O.R. I have made some great connections and the scheme has generated the most number of monthly project leads to date.  Really looking forward to seeing the impact O.R. will make to these organisations and hearing the feedback from both the organisations and volunteers.
Pro Bono O.R. is all about helping third sector organisations, whether that is by increasing efficiency, helping to reduce costs, plan strategy or demonstrate impact, there is usually a way O.R. can help.  
This month Pro Bono O.R. has also gone global with the American OR Society (INFORMS) set to launch their own Pro Bono O.R. scheme in 2015.  One of our own members of the Pro Bono O.R. steering group went over to San Francisco to present a talk about Pro Bono O.R. at the INFORMS conference.
This month we have 10 new projects leads from third sector organisations across the country.  Many of these are as a result of cross working with other schemes.  A few months ago I heard that the Government Statistical Service (GSS) had teamed up with NCVO to launch the 'Voluntary Sector Placement Scheme for Government Statisticians'.  This scheme seeks to match up voluntary sector organisations with government statisticians for short placements.  As this scheme was similar to our own I got in touch to find out more.  As a result they had several project requests that best suited Pro Bono O.R. and that they were able to pass on.
I've had some really beneficial meetings, one of which was with the Head of Charities and Social Enterprise at Baker Tilly.  We are working together to hold a breakfast event in 2015 to promote Pro Bono O.R to charity leaders.  Additionally we are planning to hold a workshop in Cambridge similar to the one we held at GMCVO which will explain what Pro Bono O.R. is and look at how it can help improve efficiency and effectiveness.
Could you organisation benefit from Pro Bono O.R. or are you an O.R. professional who would like to volunteer some time to work on Pro Bono O.R. projects?  I'd love to hear from you

Tuesday, 4 November 2014

Pro Bono O.R. making an impact

I was thrilled to receive an email yesterday from Mary Dawson, CEO of Springboard, saying what an impact Pro Bono O.R. had made. Springboard is one of the charities Pro Bono O.R. has worked with. Springboard works through skilled tutors, trained volunteers and secondary school peers, to improve literacy in challenged schools and communities.
The slide below outlines the work a Pro Bono O.R. volunteer carried out with the charity.
Mary got in touch to share their latest impact report (covering 13/14 academic year). In her words 'Thank you again for the support we received through The OR Society which made this work possible.'
I am so pleased to see how Pro Bono O.R. is making a difference not only to Springbaord but all the other third sector organisations that Pro Bono O.R. is working with.
To find out more about Pro Bono O.R. please visit our webpage or email

Monday, 3 November 2014

What are the pitfalls and issues for Pro Bono O.R. consultants - and how can we avoid them?

Ruth Kaufman ran a workshop at OR56 (The OR's Society's annual conference) titled -

Doing well at doing good: What makes a Pro Bono project successful

The purpose of the workshop was twofold:

1)  The Third Sector - including charities, social enterprises, mutual and indeed any 
organisations that are not part of the private or state sectors - is Different. And doing 
O.R. as a volunteer rather than as a paid person or student is also Different. But does 

that mean that you need to approach the project differently?

2) This workshop brought together people interested in how to make pro bono projects 
run smoothly, to share experiences on the pitfalls and opportunities of Pro Bono O.R.

These were the outputs: 
  • Identified and prioritised those factors that need to be right if a project is to be successful 
  • Identified key issues for pro bono practitioners related to those factors 
  • Identified other issues that pro bono practitioners must bear in mind 
  • Identified some ‘wish-list’ items that would help pro bono practitioners. 
To read the write up please click here

Tuesday, 28 October 2014

Is O.R. consultancy for the 3rd sector different from OR elsewhere? Ruth Kaufman says yes – and no

The keynote talk from Ruth Kaufman at The OR Society's annual conference (OR56)

What’s so special about the Third Sector?
Ruth Kaufman
Chair of Third Sector Special Interest Group

The OR Society’s Third Sector initiative has two main components: a Special Interest Group, and a Pro Bono scheme, matching O.R. volunteers with third sector organisations needing their input. But is there really any difference between doing OR in the third sector and doing it with a government or private sector organisation? Is “it’s for charity” really a good enough reason to work for free? This talk explores these challenges, taking charities as an example of third sector organisations.
It considers three areas of inherent difference between charity, private and public organisations – legal form, governance, and resourcing – and other factors such as organisational size, culture, and business environment. It goes on to consider the implications for practising OR in three broad areas: strategy, efficiency/effectiveness, and profitability. Finally, it explores the rationale for volunteering.

1.      Introduction
The OR Society’s Third Sector initiative has two main components: a Special Interest Group; and a Pro Bono scheme, where OR people offer to do free OR work for a third sector organisation.
When we established the initiative, the emphasis was on the size of the third sector, the lack of profile of OR in the sector, and the desire to promote and exploit OR more widely. We did not explore the rationale for a separate third sector group – is there really any difference between doing OR with a charity and doing it with a government or private sector organisation. Nor did we explore the rationale for volunteering. This talk begins to address the gap. It examines the structural differences between sectors, and goes on to look at what this means for O.R. in practice, and more briefly at the end, what it means for volunteering.
For the most part, this talk will look at charities, and just touch on other third sector forms of organisation – social enterprise, mutual, community amateur sports club, political campaign, and more – at the end. The talk itself will use examples taken from a variety of third sector practice; the examples are not included in this abstract.
What follows is based largely on direct personal experience, and learning from others who have been working in the field. It is not intended as a definitive statement of ‘what is’, based on systematic evidence-gathering, but as a trigger for debate and reflection.

2.      Differences between charity and private or public sector organisations
I will pick out three features that distinguish charities structurally from other organisations: purpose, governance and resourcing.
2.1 Purpose
Every charity must have ‘charitable purposes for the public benefit’, and these must be its only purposes. This is the single defining characteristic. It is fairly clear how this differentiates charities from the private sector – although many private sector organisations include some version of ‘public benefit’ amongst their aims. It is less clear how it differentiates them from the public sector. Many of the state’s activities are in fact delivered by charities: around 35% of charity income comes from statutory sources.
In private sector and charities, unlike the public sector, ultimate responsibility lies with the Board of Trustees. All Boards have to comply with a range of legal constraints, including the requirement to operate within the rules set by the charity’s governing documents. Some may also be part of a larger organisation that sets constraints (for example, all Women’s Institutes are independent charities and also part of the National Federation of Women’s Institutes), or be accountable to members, or funders where contracts or grants are conditional. But private sector and charity Boards alike have no democratic mandate, no statutory duty, and no accountability to citizens at large.  Unlike the private sector, though, charity Board members are (usually) unpaid, and may be elected by members rather than appointed.
2.3 Resourcing
Charity income may come from all the same sort of sources as private and public sector: revenue for services sold, grants made from taxation, investment interest, loans. But around one-third of charities’ cash income is donated from members of the public, corporates, charitable trusts and foundations or lottery funding. What’s more, charities are massively dependent on donations in kind, and in particular, volunteers (including Trustees).
Donations and volunteers are not exclusive to the third sector. There are many volunteers working with the statutory sector, and even the private sector. some in legally designated volunteer roles, such as magistrate, prison visitor, school governor, others informally offering their support reading to children, running hospital tea-rooms, or litter-picking. The recent cuts to the welfare state have blurred the lines further.
So, these characteristics do not rigidly separate charities from other organisations. Nonetheless, they have significant consequences for how charities behave, and follow-on consequences for O.R. in charities.
As well as these structural factors, it’s important to be aware of characteristics of the sector such as organisation size, employee numbers, and activity areas[1]. But the diversity of the sector means that each charity has to be considered independently – generalisations are dangerous.

3.      Is OR for charities different from OR for other organisations?
To begin to answer this question, this talk considers three areas of application: strategy, efficiency/effectiveness, and profitability.
3.1 Strategy
Although the underlying process of strategy development and implementation is no different for a charity than for any other enterprise, some important issues arise from the nature of the sector.
Articulating goals can be unexpectedly problematic. Charities are very often set up to undertake a particular activity which seems to be a Good Thing: for example, providing legal support to people with disabilities. But one activity can go with many goals, and different goals may demand different priorities, or delivery models.
Stakeholders may include staff, volunteers, trustees, funders, beneficiaries, members, and more. Many of these will feel a deep loyalty and commitment to the cause. What differentiates them from stakeholders in other sectors is that for many of them, that commitment is their only tie to the organisation. They will walk away if changes violate their view of what the organisation should be doing, or how it should be doing it. Strategy must take account of these relationship drivers and risks. 
Any charity that is dependent on the UK statutory sector for any of its income or activities, or that has UK beneficiaries that are in any way disadvantaged, is going through tough times at the moment. Financially, certainly; also because of greater numbers and needs of beneficiaries; and because of changes in statutory sector procurement, growth of competition both between and within sectors, reduction in support from the statutory sector, transfer of risk from statutory sector to its service deliverers, and pressure towards partnership working with no recognition of the associated cost.
Charities that do not have an IT-based operating model are similar to most other organisations that do not have such a model – data is valuable, and they may have lots of it, but there are problems in using it. The only difference with charities is that it is possible for a charity to be set up and run by an entire team of people with no expertise in business or data management, and survive for a long time on vision and inspiration alone. Many are highly professionally run, of course – but there is probably more scope for helping with the basic components of systematically analysing data, planning, and forecasting.
3.2  Efficiency/effectiveness
Dan Corry, Chief Executive of charity New Philanthropy Capital, has recently identified a number of barriers that, in his view, militate against charities improving productivity[2]. Some of his arguments are contentious, and will be reviewed in the talk. Nonetheless, it is true that  from the O.R. side we have seen relatively little drive for specific efficiency or effectiveness improvement initiatives. It has been notable within the Pro Bono scheme, for example, that only a small proportion of project requests have been for improvements in operational efficiency.
Instead, over the last few years, across the whole sector, there has been growing demand for evaluation, outcomes measurement, and impact measurement, and this has been reflected in Pro Bono requests. Indeed Dan Corry prescribes this as a solution to the problems identified. The assumption is that for the charity, such measurement will help the organisation recognise what it needs to do to improve; and that for funders, having this information enables them to channel funds to the more efficient/effective organisations. Significantly, both these assumptions skip over the step in the process which involves designing the efficiency improvements. This is the very point where O.R. should have the most distinctive contribution to make; and it is almost invisible.
Whatever the barriers and the means for their removal, what actually is the potential for efficiency improvement? Almost all charities are part of the service sector, and have processes that can be improved, priorities that can be adjusted, resources that can be better matched to need, just like any other service industry. Scope may be limited: many will have services which are dependent on one-to-one or one-to-few transactions between staff and beneficiaries, transactions which cannot be shortened because the nature of the human interaction is key; many are small organisations operating on a shoe-string already. But that still leaves plenty of organisations with scope for improving call-centre operations, improving logistics, improving appointment booking and client follow-up systems, reducing transport costs, and more.
3.3  Profitability
Profitability or, in charitable terms, breaking even or making a surplus, is an area where charities really are different. There are many possible sources of income which can exist independently of the service model of the charity.  Taking another expression from Dan Corry’s speech, the feedback loops between activity and funding are weak.
One consequence is that fundraising is a significant activity. Fundraisers have become sought-after professionals. Fundraising is an organisational function, and service process, that doesn’t exist in other sectors, and that can be supported by O.R. 
Another is that financial forecasting can be crucial. Many charities are dependent on a small number of chunks of funding, much of it ‘one-off’, and which may or may not relate to chunks of cost. This is made more complex by charity accounting rules, which are different from private and public sector, and do not aid transparency.  
A third is that where income is related to activity levels – for example where charities are providing services to local authorities under contract, or have grants to undertake specific activities, or are running a business –costing or pricing may not be  straightforward, and may benefit from modelling support.
Finally, in chasing profitability, charities may ‘follow the money’. This is a sensible thing to do for private sector organisations, but dangerous for charities. There can be a temptation towards mission drift, away from the objects for which they were founded towards those which are currently in vogue with funders or donors – potentially a strategic disaster.

4.      Where do values fit in?
It might be assumed that the key difference when working with a charity is the drive to do good, and the charitable values, that underpin the organisation and provide meaning to all its activities.
I have already suggested that ‘public benefit’ does not reliably distinguish charities from public or even, in some cases, private sector. People working with any organisation will tend to seek out meaning in their work. This may be easier to do in a charity, and certainly charities are more likely to be staffed by people who want meaning, and very unlikely to be staffed by people looking to make piles of money; but there is a lot of overlap.
Values are even less of a discriminator. Whilst most charities will have strong values relating to the ends - their direct beneficiaries, or achieving their charitable objects - these values do not necessarily stretch to the means: the way they treat staff or volunteers, the way they work with partner agencies, the way they manage their business. In practice, the values guiding charities’ day-to-day management are as widely variable as they are in any other sector.
The charity’s objects may not make much difference directly to the nature of O.R. work, but they are absolutely crucial when it comes to the decision to work, and even more to volunteer, with a charity. If you want to help bring about the same change in the world as the charity does, then it is exciting to have the opportunity to work with them. Whether you give your time for free is determined only by whether you can afford to, and how you prioritise this activity against all the others that you might do.
For Pro Bono O.R. volunteers, there are lots of potential benefits: interest, experience, contacts, learning, job satisfaction, building self-confidence, helping to market your profession. For some people, some of the time, these will be enough to justify an unpaid assignment.  Nonetheless, it is important to understand the charity’s objects[SH1] [3] and how it goes about achieving them. Charitable purposes cover a wide range. When you volunteer, you are helping that charity; and you need to assure yourself that what you are helping it to do accords with your own values and your own vision for a better world. Volunteering with a charity that does just that can be enormously satisfying.
There is a particular sort of opportunity that charities offer, which is relatively unusual: the opportunity to become a trustee. The O.R. person as trustee, especially of a small charity, can become both client and consultant. If well-managed, this resolves the perennial problem of small organisations in all sectors – lack of capacity to manage the consultancy they so badly need

5.      The wider third sector
The third sector is usually defined by what it is not: neither private sector nor public sector. It covers a surprising range of organisations, but three distinguishing qualities can be identified:
·         they are operationally independent of government;
·         they are “value-driven” – motivated to achieve social aims; and
·         they reinvest surpluses in pursuit of these social aims.[4]
What makes such organisations special – whether in terms of the nature of the O.R. challenge, or the reason for wanting to work with them – is a mix of the characteristics of charities and other sectors. This mix will have different components and different weightings, depending both on the legal form and on the specific organisation itself. 
6.      Conclusions
The question was posed at the start: what’s so special about the third sector. For the O.R. analyst as a rational detached professional, the answer lies not in “the values”, but in the nature of purpose, governance and resourcing. These are sufficient to generate a range of characteristics which shape the practice and content of Third Sector O.R.  But for the O.R. analyst as a person with wants, ambitions, and/or a sense of social purpose, what is special is the richness of the opportunity to satisfy some or all of these.

[1] Important sources of information are the annually-updated UK Civil Society Almanac (NCVO, 2014) and the Charity Commission
[3] For those not familiar with charity jargon, the term ‘objects’ has a similar meaning to ‘objectives’, but carries legal weight. A charity’s objects describe what it has been legally set up to achieve; it may not do anything unrelated to its objects, and can only change them with permission from the regulator (in the UK, at least).
[4] Improvement Skills Consulting for the Third Sector accessed 19/6/2014.

 [SH1]Objectives?  Susan, ‘objects’ is the legal term describing objectives; it means the same, except that objects are enshrined in the charity’s constitution and cannot be changed without permission from the Charity Commission, so I’d prefer to keep it. Have inserted a footnote in case you think that helps – don’t mind if it stays in or comes out 

Tuesday, 21 October 2014

Pro Bono O.R. making a difference

It's so rewarding to get such great feedback from the organisations Pro Bono O.R. works with.

Here is some feedback from two projects we've recently completed:


Fly2help is a small charity supporting families and individuals facing a wide range of trauma or tragedy and encouraging aerospace careers. 
The charity was about to embark on an expansion of its services and wanted reassurance about their plans.
When talking about their Pro Bono volunteer they said this: 'He was absolutely brilliant. He was able to review complex issues and get straight to the heart of what was going wrong. He was then really flexible and agreed to work with the Chair and myself to resolve our roles and move forward together.'

The Dachshund Breed Council

DBC is a community group that works with breed clubs and breeders to improve dogs’ health and welfare.  
The problem they faced was that some Miniature Wirehaired Dachshunds suffer from a form of epilepsy called Lafora Disease.  2 DNA tests are available, but are not yet used by all breeders. The DBC wanted a tool to help predict the probability of breeding puppies with Lafora Disease.
They said about their volunteer 'she clearly understood the problem we were trying to solve and came up with a tool (in Excel) which is easy for us to update each quarter as we get new test result data. She also kept the solution “simple” while keeping the options open should we manage to collect more sophisticated data in the future.' 

Could Pro Bono O.R. help you? Find out here

Monday, 13 October 2014

Free event: Using Knowledge Management To Increase Third Sector Resilience

Venue: RNLI Boardroom, 124-126 Webber St, London SE1 0QL 
Speaker: Gillian Ragsdell & Moya Hoult
Date: Monday, 10 November 2014 at 12:30 - 15:00

How can sharing information help build resilience in the voluntary sector? Gillian Ragsdell and Moya Hoult will be discussing their experience of a Big Lottery funded project entitled ‘Charnwood Connect’ to show how knowledge management practices can help to build and sustain meaningful partnerships, and, in turn, lead to increased resilience. Charnwood Connect, launched on 1st October 2013, aimed to encourage voluntary and public sector organisations to work together to achieve more for service users and service providers, building on the success of the well-established advice providers in the Borough. With collaborative working becoming an increasingly important cornerstone of the voluntary sector, it is timely to reflect on the benefits and challenges of Charnwood Connect and to share lessons from the early stages of the project.
Gillian Ragsdell is a Knowledge Management expert from Loughborough University, whilst Moya Hoult brings hands-on expertise as Chief Executive of Charnwood Citizens Advice Bureau.
This talk will be combined with the General Meeting of the OR Society's Third Sector Special Interest Group, electing a committee, Chair and Secretary.
Tea, coffee and biscuits will be provided; please feel free to bring lunch if you wish.
Registration starts:                                                                             12.30
O.R. and Third Sector: review and discussion                                   13.00
(Ruth Kaufman, Chair of Third Sector SIG)                
Election of Officers and Committee                                                   13.20
Knowledge Management and Third Sector Resilience                      13.30
Gillian Ragsdell, Loughborough University; Moya Hoult, Charnwood CAB
Further discussion, networking: details tbc                                        14.15
Meeting closes at 15.00

Wednesday, 8 October 2014

Helping AYME (Association of Young People with ME) focus on the future

After hearing about the project Pro Bono O.R. carried out for 'Work for Us' and the very positive feedback, Vanessa (Deputy Chair) at AYME got in touch.  AYME needed to revise its 3-5 year strategy in the light of changing circumstances and several new trustees.   Pro Bono O.R. provided an external facilitator who ran a half day strategic planning workshop. The slide below provides a summary of the project.  

In order to receive Pro Bono O.R. support please send an email to
For more information please visit the webpage which has details of how to get involved, all the case studies and latest news.

Monday, 6 October 2014

Join the Social Impact Analysts Association for Talking Data this November

Talking Data is the fourth international annual conference from the Social Impact Analysts Association (SIAA) on the 3rd and 4th November in Toronto, Canada. Join impact analysts from across the globe to discuss questions around how we can ensure that the data we collect is creating the most social impact or value.

Help drive the impact agenda forward across charities, businesses, and governments at this fantastic international opportunity to participate in two days of workshops, dialogue and networking at an international level. Find out more information here:  

Why are we Talking Data?

Collecting data is not enough. Data will not speak for itself. Work needs to be done to ensure that measurements deliver the right message. From writing social impact reports for our funders to telling stories to inspire our stakeholders, how we present data has a huge effect on how it is interpreted and then used. This is why at SIAA’s annual conference this year we will be talking about data and how we make it speak.

This event offers a fantastic opportunity for anyone interested in social impact analysis to engage with expertise that is driving the impact agenda forward across charities, businesses, and governments across the globe.

The day will include:

·         Workshops: Participate in in depth discussions on the key challenges and opportunities in the field of social impact analysis.
·         Plenaries: Hear leading professionals presenting inspirational ideas.
·         Interactive activities: Get hands on in fun and collaborative tasks.
·         Networking: Meet, learn from, and share with those working in social impact analysis internationally.

When: 3rd – 4th November 2014
Where: St James Cathedral Centre, Toronto, Canada
Tickets: $325 CAD (+ booking fee). Available at

There is a $75 discount on tickets for SIAA members. Members should email to receive their discount code.

Build Your Impact with Pro Bono Operational Research: Free half-day workshop for charities

Operational research is the science of better decision-making. Pro Bono OR was created to allow UK-based organisations in the third secto...