In Kind Direct (IKD) distributes consumer goods, donated by companies, to UK charitable organisations in its network working in the UK and overseas. Working with corporate partners, it also passes on discounts on other types of products and services to its charitable network.
One of the drivers that motivates both IKD and their corporate partners is knowing that their work ultimately benefits people in need and the charitable organisations supporting them, and it is therefore important to them to understand the scale of benefit.
However, as IKD does not work directly with end users of products it can only use indirect ways of assessing their numbers. This is even more the case with charitable organisations who act as ‘Coordinating Partners’ with IKD and distribute products out to their member organisations who in turn pass them on to end-users.
The data to derive a figure for number of end users benefiting is currently collected through:
- a regular survey of IKD’s network;
- e-commerce data on number of charitable organisations receiving products through its online platform;
- manual records of charitable organisations receiving products through offline placements;
- a survey of Coordinating Partners;
- take up of some of the ‘affiliate’ products and service discount schemes.
The volunteer(s) are required to review the current methodology, the nature of the data, how the data collected is analysed and used, and whether there are any alternative sources of data that IKD could make use of, in order to make recommendations for whether and how IKD can develop more robust and dynamic measure(s) of the number of end users benefiting.
The expectation is that the deliverables will be a re-designed questionnaire, with associated recommendations for analysing the returns; re-worked calculations using IKD’s existing data and additional data sources to get an even better measure; and recommendations for other measures for number of end users benefiting in conjunction with the number of people receiving products. However, this may be adjusted in the detailed project scoping or during the project.
The project could readily be undertaken by a single volunteer, but may also suit two volunteers working together.
The project will particularly suit a volunteer with experience of performance or outcome measurement.