Citizens Advice North Lancashire Project
Data Analysis of Demand for Services
Project:
To analyse data concerning the services provided, with the ultimate intention of providing help to more effectively match volunteers to clients
Project description:
Citizens Advice North Lancashire are concerned to more effectively match the supply of volunteers with the demand from clients. To achieve this, it is envisaged that two projects may be necessary. The first, which is the project proposed here, is to understand the patterns of demand for advice in the areas of welfare, debt and housing etc. It is hoped that this may lead to a project in which the data is used to give advice on how best to organize the services provided.
Time commitment: 10 days.
Location: It is expected that much of the data required can be provided from the national Citizens Advice database, Casebook. At the premises an initial discussion with the Operations Manager, and observation of one of the two centres at Lancaster and Morecambe would be required (perhaps 0.5 days), and a closing presentation/discussion of the results would be expected (0.5 days).
If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by Wednesday 5th December.
The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.
Information about the organisation:
Citizens Advice North Lancashire offers free, confidential, up to date information and advice to those living, working or studying in Morecambe, Lancaster, Heysham and the surrounding area. Their service aims to provide the advice people need for the problems they face and equally to improve the policies and practices that affect peoples lives.
For further information about Citizens Advice North Lancashire, please visit http://www.northlancashirecab.org.uk or email adamg@northlancashirecab.org.uk
For further information about the Pro Bono OR scheme, please visit:www.theorsociety.com/Probono or email ProBonoOR@theorsociety.com
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