New Pro Bono OR Project: Healthcare Greenwich

Healthwatch Greenwich Project

Develop an Impact Measurement Approach

Project:

Healthcare Greenwich (HG) has no impact measurement system and needs a way to demonstrate value to funders and key stakeholders.

Project description:

HG is a small organization that provides advocacy for local communities to ensure health and social care services meet needs. They currently have no formal approaches for measuring impact, either from a community point of view, or from a Commissioning perspective.

They also plan to implement a CRM system (CiviCRM) but need to clarify what data they should be gathering and what they can report in terms of impact, before deciding how to roll-out the CRM.

HG is also part of a network of similar organisations, so there is the potential to share learning from Greenwich with others in London and elsewhere.

The aims of the project would be to:
• Identify what should be measured in order to assess impacts
• Develop some example impact reports (which are likely to include both quantitative and qualitative data)
• Recommend how these could be implemented and sustained (in an organisation of just 4 staff)

Skills required: understanding of impact measurement models/options,interviewing/qualitative data collection, development of KPIs

Time commitment:  4-5 days
• Meet to agree objectives and collect background information, strategy documents and current reports
• Identify key stakeholders to speak with (e.g. by phone or email)
• Agree a Theory of Change (or similar impact model) and identify key measurements/indicators
• Develop sample reports and test these with stakeholders
• Produce final report (including lessons learnt) and recommendations for implementation and     sustainability

Ideally, some example reports would be available to coincide with the Annual Report which is due at the end of June 2019.

Location: Most of the work can be carried out remotely but an initial face-to-face meeting in London would be preferable. 

If you feel you are able to offer your assistance please complete the application form and return along with your CV to amy.hughes@theorsociety.com by 7^th June.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 

Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Greenwich works to help people get the best from their health and social care services, whether it’s improving them today, or helping to shape them for tomorrow. 
Healthwatch Greenwich has five main roles:
·        Collect local residents’ opinions and experiences of health and social care services;
·        Feedback these opinions and experiences to local service providers and commissioners;
·        Feedback these opinions and experiences to national health and social care bodies;
·        Provide local residents with information about a health or care service (to support informed choice);
·        Signpost local residents to organisations that can help raising a concern or making a complaint about a health or social care service. 

For further information about Healthwatch Greenwich please visit https://healthwatchgreenwich.co.uk/ or email joy@healthwatchgreenwich.co.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com