Monday, 21 February 2022

NSPCC - Climate change and child safeguarding

Project Summary

Develop a model or map of the future potential impact of climate change on child abuse and neglect; and as far as evidence allows, populate it to assess possible future risk level.  

Project Description

The NSPCC’s aim is to prevent child abuse. It would like to understand the increased risks to children as a result of climate change, looking particularly at the next 10 years or so in the UK; and to use this to consider how best the NSPCC can incorporate climate change into work plans across the organization (particularly strategy, policy work and services offered to children and families).  This project is a follow-up to a previous Pro Bono project, which delivered an extensive review of the relevant literature. 

The work is expected to involve:

  • Using the output of the previous project, together with NSPCC’s own information and meetings/workshops with NSPCC staff, to gain an understanding of the known or suspected linkages between the climate crisis and risks of child and adolescent abuse, neglect and exploitation, from within or outside families (including also the impact of climate change on key risk drivers and mitigants, such as parental stressors and services’ ability to effectively safeguard children and adolescents);

  • Producing a model bringing this evidence together – potentially in the form of an influence or causal loop diagram, system dynamics model, or other mapping or mathematical model showing impact over time. The extent to which the model can be quantified, or populated, will depend on the nature and extent of evidence;

  • Providing an explanatory report (including documentation if need be) of any model or map/diagram produced.

The ideal outcome is a model showing the possible connections between climate change in the UK and:

  • The increased risks of contextual harm, e.g. sexual and criminal exploitation; 
  • The increased risks of child abuse within familial and community settings, i.e. sexual, physical, emotional abuse and neglect;
  • The impact on the ability of services to effectively safeguard children;
  • The impact on factors known to increase the risk of child abuse (e.g. poverty, financial insecurity, parental ill health).

The work will probably be iterative, with an initial relatively simple high-level model/diagram; followed by more detailed modelling where this would be valuable,  if there is sufficient volunteer time. 

Skills needed include: elicitation of expert views (experience of facilitating online workshops will be particularly helpful); model-building (causal loop/influence diagramming and system dynamics capability are likely to be useful, but other approaches may also work well).  Prior knowledge of risk factors around child and adolescent abuse/neglect and criminal exploitation would be extremely useful, but is not required.  Knowledge of climate change research may also be helpful. 

This project is particularly suited to a number of volunteers working together so if you are interested but only have some of the required skills, please get in touch.

Location: Remote working.

Commitment: Time commitment to be determined by volunteer when completing detailed project proposal with NSPCC.

Desired project start date: As soon as possible.

Desired project completion date: End April, if possible.

Apply:
If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Monday 7th March 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 

The NSPCC is the UK's leading children’s charity. They’ve been looking out for children for over 130 years. From campaigns to services - they strive to make a difference in everything they do. 

For further information about the NSPCC please visit www.nspcc.org.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Friday, 18 February 2022

NSPCC - revising internal communications strategy

Project Summary

Provide support to the NSPCC to inform the revision of their internal communications strategy. 

The pandemic necessitated remote working for most of the workforce and a change in the way that the NSPCC delivers its services.  With this organisation change and a shift towards hybrid office/remote working, the NSPCC are reviewing their internal communication strategy.  The team are keen to ensure that changes to the strategy are audience informed and have maximum impact in a working environment with reduced physical presence. It’s also important to consider the requirements of staff and volunteers who continue to work and volunteer from NSPCC buildings to deliver essential services for children and families.

The communications strategy will support delivery of the organisation’s long-term goals, re-engage volunteers post pandemic and build trust following organisational change. 

Project Description

The NSPCC request OR support with the delivery of their revised communications strategy in the following areas: 

  • Analysis of existing data and research on communication channel usage and audience feedback;
  • Qualitative and quantitative research into audience needs for communications;
  • Audience segmentation based on data and research findings;
  • Metrics development for measuring the impact of the revised communications strategy, within the existing management information framework of KPIs.

OR support is required to ensure that the communications strategy is evidence based and content can be prioritised based on audience need.

Experience in qualitative research, workshop facilitation and data analysis would be ideal for this pro bono project opportunity.

Location: Primarily remote working with on site meetings (London).

Commitment: Time commitment to be determined by volunteer when completing detailed project proposal with NSPCC.

The Internal Communications team have a lot of work taking place in April related to a new EDI action plan for the organisation which would impact their capacity as well as audience, so ideally the research would take place before April. 

Desired project start date: As soon as possible.

Desired project completion date: As soon as possible.


Apply:
If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Wednesday 13th April 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation: 

The NSPCC is the UK's leading children’s charity. They’ve been looking out for children for over 130 years. From campaigns to services - they strive to make a difference in everything they do. 

For further information about the NSPCC please visit www.nspcc.org.uk

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Medway Voluntary Action - Survey design to support users

Project Summary

To design surveys that can help Medway Voluntary Action (MVA) understand how they could better support their users.

Project description

Development of survey questions to allow MVA to easily analyse results in order to understand how they might be able to better support their users. 

MVA have identified two areas where they would like to gather data:

  • How satisfied their users are with their service (for example, a feedback form to be included in their email signatures and/or sent following a service call); and
  • How they can better support users (for example, how users have been coping with Covid). MVA send ‘state of the sector’ surveys twice a year and require structured results that they can analyse more easily.

Location

The work can be done remotely (offices in Chatham, Kent). 

Commitment

Time commitment to be determined by volunteer when completing detailed project proposal with MVA. 

MVA reports are submitted quarterly, therefore a view of systematic changes is required prior to July’s submission.

Desired project start date

As soon as possible.

Desired project completion date

As soon as possible.

Apply

If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Monday 23rd May 2022.

The OR Society fully supports equal opportunities.

Information about the organisation

MVA support local not-for-profit organisations, groups and community members to develop skills, build resources and amplify their voice.

For further information about MVA please visit www.mva.org.uk

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Medway Voluntary Action - Management information process improvement

Project Summary

To help Medway Voluntary Action (MVA) reduce the amount of time taken to log activities on their management information system.

Project description

MVA would like to understand how they can reduce the time it currently takes them to log daily activities on their management information system. 

Through a combination of process mapping and system design, the objective is not only to reduce the time taken, but to ensure that the information required for their quarterly reports is captured.

To also note, the current system set-up relies heavily on custom fields which makes asking the management information system software provider for help or assistance difficult – a mapping of custom fields to system fields and an understanding of how they might be able to get away from custom fields is requested.

Location

The work can be done remotely (offices in Chatham, Kent). 

Commitment

Time commitment to be determined by volunteer when completing detailed project proposal with MVA. 

MVA reports are submitted quarterly, therefore a view of systematic changes is required prior to July’s submission.

Desired project start date

As soon as possible.

Desired project completion date

July 2022.

Apply

If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Monday 23rd May 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation

MVA support local not-for-profit organisations, groups and community members to develop skills, build resources and amplify their voice.

For further information about MVA please visit www.mva.org.uk

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Friday, 11 February 2022

The Road Ahead 2022 – how Pro Bono OR can support charities

Written by Ian Seath, Pro Bono OR Steering Group

In January, NCVO launched their “The Road Ahead 2022” report. It’s their annual analysis of the biggest trends, opportunities and events that will impact on charities and volunteering in the year ahead. This latest report identifies areas of stability as well as trends that go beyond the pandemic.

The report uses the well-known PESTEL framework to identify the key factors affecting the third sector. (PESTEL = Political, Economic, Social, Technological, Environmental and Legal) 

In this article, we build on the Road Ahead Report and highlight how Pro Bono OR (PBOR) can support charities and enable them to capitalise on 2022’s opportunities.

Political stability

The Road Ahead report suggests we’re in for a period of political stability with a General Election not expected before 2023. However, that was written before “party-gate” and the recent reshuffling of deckchairs at No. 10 Downing Street.

Despite all this apparent division and polarisation within society, charities often play an important role in bringing people together. Many of our PBOR strategy projects with charities adopt collaborative approaches for engaging with a range of stakeholders to bring about a whole-systems view of how best to make an impact. We’re also currently facilitating a project with a charity to improve their approach to Equality, Diversity and Inclusion. And, it’s important to state that the OR Society is committed to EDI in all its activities. As far as our volunteers are concerned, we want to ensure that our project opportunities are accessible to our diverse pool of talent.

Economic situation

It’s already becoming obvious that, as we come out of pandemic restrictions, people are going to be faced with a tougher economic climate. Energy bills are going up significantly, inflation is rising, and a Bank of England spokesperson said people should not expect pay rises. That all suggests there will be even more demand for the work of charities that help address deprivation and poverty. The so-called Levelling-up Agenda may also require charities to step up their services in some areas of the UK or seek new sources of funding as the government places more emphasis on infrastructure investment. 

PBOR projects can, for example, help charities improve the logistics of distribution (food, clothes), with analyses to optimise stock levels, distribution routes and the location of shops or storage facilities. Charities may need to be looking at how they can cope with more clients/demands for their services and PBOR projects can help with this too.

With charities also facing a tougher economic outlook, many will also want to look at their internal efficiency and costs of delivering services to their beneficiaries. Process analysis, activity costing and process redesign projects are regularly undertaken by our volunteers, leading to cost savings or capacity increases.

Social drivers

Over the past 2 years the UK has seen a change in the pattern of volunteering and, given a likely hybrid model of working, it is likely this will continue. Formal volunteering through charities has declined but many people are engaged in volunteering by way of social support for vulnerable people and mutual aid within their local community. 

PBOR has a pool of around 1000 volunteers so one of our challenges is to generate enough projects to make use of this resource. We would be keen to hear from charities that work in local communities who might benefit from support from an OR person to help with their strategy, operational delivery or evaluating impact.

Technology

Over the past 2 years, virtually all of us have made the move to online working, using a range of cheap and accessible technology. Digital transformation has happened much more quickly than anyone would have anticipated. For some charities during lockdowns, IT tools have enabled them to reach new beneficiary groups who might have previously been hard to reach. There is much talk of AI and machine learning but many of the charities we have worked with have benefitted from our volunteers’ ability to develop measurement, analysis and reporting tools using readily available software such as Excel. While we are not usually able to advise on specific software solutions that might help address a charity’s problems, our volunteers have carried out process definition and improvement projects in preparation for automation.

We’ve also helped charities with contact centres with modelling tools to improve call-handling response times and to optimise shift patterns to match demand more effectively.

The environment

We have experienced massive changes in work and travel patterns over the past 2 years with associated (albeit temporary) reductions in emissions, for example. Most of the focus of environmental advocacy and sustainability has, hitherto, been in the private and public sectors. Much of the third sector is playing catch-up, but, with its values-driven culture it is well placed to take on the challenge.

Legal factors

The Road Ahead Report says one of the key things for charities to look out for in 2022 and further ahead is the number of changes to charity law arising from the Charities Bill that is currently progressing through parliament. Proposed revisions to the Human Rights Act may also be of concern to some in the sector.

PBOR projects with charities who want to re-examine their strategy and delivery models continue to be a recurring theme for us and our volunteers have designed and facilitated a wide range of strategy review processes. These range from relatively simple Trustee Awaydays to more extensive SWOT analyses and Rich Picture models of stakeholders and beneficiaries.

The Road Ahead with PBOR

As we move out of Winter and continue to see declining Covid-19 hospitalisation levels, it looks like 2022 is going to be a very different year to 2021. PBOR is well-placed to support a diverse range of charities across the UK. Our pool of volunteers is skilled at carrying out research and analytical projects, either wholly from home, or in-person, depending on what works best for their charity partner.

Get in touch…

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com


Wednesday, 2 February 2022

Marathon Kids UK – The Future of Donations

Project Summary

Working with the organisation, identify a set of feasible revenue generation alternatives and test these out.

Project description

Marathon Kids UK organises runs both in schools and in parks. It is looking to develop a revenue generation strategy to increase its income stream. 

It is anticipated that the volunteer will:

  • facilitate a brainstorming session with the Marathon Kids UK team to identify a set of alternative revenue generation ideas to be tested out (some current ideas include weekly membership subscriptions and selling bottles of water at running sessions);
  • set up tests of the different ideas at different schools/parks;
  • compare results from these tests to see which ideas are most likely to be useful (some of the methods that could be used include cost benefit analysis, return on investment, sensitivity analysis);
  • report findings and recommendations to the Managing Director.

Skills required: facilitation, design and analysis of trials, knowledge of techniques such as cost benefit analysis would be useful.

Location

The work can be done remotely. A visit to the office in Leamington Spa could be useful. 

Commitment

Time commitment to be determined by volunteer when completing detailed project proposal with Marathon Kids UK.

Desired project start date

As soon as possible.

Desired project completion date

To be agreed.

Apply

If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Monday 21st March 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation

Marathon Kids UK inspires the next generation to become physically active through running. Marathon Kids UK believes that running has the power to show kids they can achieve more than they ever dreamed possible. The Marathon Kids UK programme and accompanying tracking systems encourages kids to set goals and run distances of multiple marathons over the course of an academic year.

For further information about Marathon Kids UK please visit www.marathonkids.co.uk

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Tuesday, 1 February 2022

WECIL - Understanding demand

Project Summary

Improving service to customers by greater understanding of their requirements – in particular the “entry points” that they use to contact the charity.

Project description

This is an initial investigation into understanding the nature of all the demand placed on the charity: how does it arrive, when does it arrive, how may it be categorized.  It is expected that this first project, looking at the demand coming through the admin team and navigator service, may lead to further projects, investigating all entry points and thinking about the implications of what is discovered for data systems, staff, training etc. to ensure that the charity have their experts placed in all front-facing positions.

Location

WECIL are very happy to meet face to face at their premises in Bristol, but this is not a requirement.  The project could be done completely remotely. 

Commitment

Time commitment to be determined by volunteer(s) when completing detailed project proposal with WECIL. The volunteer(s) may need to consider allowing two half-days for briefing and de-briefing.

Desired project start date

As soon as possible.

Desired project completion date

To be agreed.

Apply

If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Friday 18th February 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation

WECIL are a user led organisation dedicated to supporting independent living to create a more inclusive society. WECIL grew out of a need for disabled people to manage and run their own services. Twenty five years later, they've grown to be one of the country’s largest Centres for Independent Living - supporting disabled people with a wide range of services.

For further information about WECIL please visit www.wecil.co.uk

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

British Red Cross - Crisis Response

Project Summary

Help the British Red Cross Crisis Response Team identify potential improvements to efficiency and effectiveness.

Project description

The British Red Cross Crisis Response team manages people, equipment, space and resource to support people affected by emergencies – at individual, community, regional and national level.

The Head of Crisis Response Improvement would like to explore the scope for improving the service. Possibilities include, for example:  better use of forecasting to anticipate need; better understanding of fluctuations in number of volunteers available at short notice; better geographical and cross-departmental coordination to address those fluctuations; improved logistics including warehouse and emergency vehicle location planning. 

To help understand the potential for improvement, the charity is seeking a volunteer with experience of applying OR to emergency response, and in particular to NGO involvement in emergency response. The project is expected to start with a conversation with the relevant senior manager to confirm what is required and some of the potential, followed by a half-day workshop with a wider group of staff to give a clearer picture. This project would conclude with a report from that workshop. There may be follow-up work, paid and/or pro bono, but that would be decided by British Red Cross subsequent to the workshop.

Location

All work can be done remotely. 

Commitment

Time commitment to be determined by volunteer(s) when completing detailed project proposal with the British Red Cross.

Desired project start date

Initial conversation, as soon as convenient. Workshop: ideally late spring.

Desired project completion date

To be agreed.

Apply

If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Friday 18th February 2022.

The OR Society fully supports equal opportunities. As such, we welcome applications from the partially sighted or blind, or those with disabilities.

Information about the organisation

The British Red Cross helps anyone, anywhere in the UK and around the world, get the support they need if crisis strikes. They provide practical, local and emotional support to people around the UK. They provide international aid to help people in emergencies, support refugees and survivors of trafficking, and those facing chronic hunger. 

For further information about the British Red Cross please visit www.redcross.org.uk

Information about Pro Bono OR

For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono  or email ProBonoOR@theorsociety.com

Pro Bono OR moving elsewhere

Pro Bono OR projects can now be found here:  https://www.theorsociety.com/get-involved/pro-bono-or/open-pro-bono-projects/ This blog will no...