Project summary
Enabling Contact to make the most of their data to influence and improve services, campaigning, and fundraising.
Contact supports parents and families who care for a disabled child with a variety of services and through work directly with policy-makers. They hold a considerable amount of demographic data on service users (in particular: parent ethnicity; child age; and child disability/condition), which is not currently fully analysed.
The volunteer(s) would be asked to work with the charity to:
- Prioritise the questions to be addressed by analysis
- Undertake suitable analysis, present the findings in an accessible way, and discuss their implications with the Monitoring and Evaluation team
- Provide tools and documentation so that some or all of the analysis can be undertaken routinely by the charity themselves in future years.
Investigations may include, for example:
- Which groups are currently under-reached by some or all of Contact’s services. This may help identify actions such as how best to design or market service to reach new users. (For example, one strategic aim is to reach families sooner, so the data on age of child will help understand how well different services attract younger families.)
- The needs of different user groups (there is coded data on issues raised by individuals, for example in helpline calls), and possibly inequalities in experience of public services, for example across different ethnic groups. This will help to inform campaigns; evidence future funding bids; and improve service design to meet needs of different groups.
- To identify research questions that cannot be answered by the data, but that Contact may want to investigate further e.g. through qualitative analysis.
The volunteer(s) should be experienced in planning and carrying out analytics to answer operational and strategic questions. Other desirable experience includes:
- Ensuring that some or all of the analysis can be reproduced by the charity on updated data in future years (depending on which tool(s) the analyst wishes to use, this might be code or documentation).
- Understanding and managing the risk that disaggregating data results in users being identifiable even though the data is anonymised.
Geographical analysis of the data is not a priority for the client, but knowledge of GIS will be a nice-to-have additional skill.
Contact aims to be the charity that families turn to for advice and support when they find their child has a disability, to drive social change, and to enable their user families to shape their work. They feels that at the moment the data is an under-utilised resource, and that this project will enable them to make the most of it, to inform the design and management of services, to influence decision-makers outside the organisation, and thus to improve the quality of lives of parents and families and their children.
Location
Remote
Commitment
The client would like to have at least part of the work completed by summer 2023, to feed into discussions of a new strategy.
This may be a project that will suit two or more volunteers working as a team, though it can also be undertaken by an individual.
Desired project start date
February or March 2023
Desired project completion date
Summer 2023
Apply
If you feel you are able to offer your assistance please complete the application form and return along with your CV to ProBonoOR@theorsociety.com by Monday 27 February 2023.
The OR Society fully supports equal opportunities.
Information about the organisation
For further information about Contact please visit https://contact.org.uk/
Information about Pro Bono OR
For further information about the Pro Bono OR scheme, please visit: www.theorsociety.com/Probono or email ProBonoOR@theorsociety.com
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